Orders typically take 1 to 2 business days to process before dispatch. Once your order has left our warehouse, you will receive an instant confirmation via SMS/Email and WhatsApp with your tracking details.
- Delivery inside Dhaka: 1–2 business days.
- Delivery outside Dhaka: 1–3 business days.
- Free Shipping: Applicable on orders over ৳2,200.
- Payment Methods: Cash on Delivery (COD) and manual mobile banking (bKash/Nagad) available nationwide.
Return & Exchange Policy
If for any reason you are not completely satisfied with your purchase, we offer returns and exchanges within 3 days of delivery. If 3 days have passed since your package was delivered, unfortunately, we cannot offer you a store credit, replacement, or exchange.
To be eligible for a return/exchange:
- Items must be unused, in their original condition, with intact packaging and tags.
- Clearance sale items, discounted products, and personal hygiene/used fitness items are final sale and non-returnable.
- Proof of purchase (order ID or invoice) is required.
We'd love to hear from you! Fill out the form below and we'll get back to you within 24 business hours.
Phone: +880 1511 103001, +880 1575 717817
Email: info@excartbd.com
